LiveAgent – Customer Experience Reviews (2025)
Emily
★★★★★
Fantastic chat support features and intuitive ticketing. Helped us streamline customer queries.
Michael
★★★★☆
Strong feature set, but sometimes the mobile app lags during busy hours.
Sofia
★★★☆☆
Love the chat widget, but ticket routing got messed up after a recent update.
James
★★★★★
Best value for money in live chat and ticketing tools. Customer satisfaction improved dramatically.
Olivia
★★☆☆☆
Difficult to customize templates. Took too long to set up agents properly.
Daniel
★★★★★
Omnichannel support is great—handling email, chat, and social in one place works seamlessly.
Ava
★★★★☆
Helpdesk automation saves time, but occasional rules don’t trigger correctly.
Noah
★★☆☆☆
User interface feels dated. Not as sleek as competitors.
Isabella
★★★★★
Saved transcripts are super helpful for agent training and auditing.
Ethan
★★★☆☆
Good overall, but support response times could be faster during weekends.
Mia
★★★★★
Live translation feature is amazing for international customers. Highly recommend.
Logan
★☆☆☆☆
Too many pricing tiers—got billed more than expected.
Abigail
★★★★☆
Knowledge base integration is helpful, though the search feature needs refinement.
William
★★★★★
Reporting dashboards are detailed and insightful. Helped us identify service gaps.
Charlotte
★★★☆☆
Ticket merge feature occasionally fails, leading to duplicates.
Alexander
★★★★★
Agent workspace is solid — everything in one tab, no need to switch apps.
Amelia
★★☆☆☆
Notifications are inconsistent—sometimes agents miss chats entirely.
Benjamin
★★★★☆
Chatbot builder is well designed, but documentation could be more thorough.
Evelyn
★★★★★
Call center integration is flawless, helped reduce wait times significantly.
Michael
★☆☆☆☆
Platform crashed during a major ticket surge. Lost critical data.
Grace
★★★★★
Integration with CRM saved us countless hours. Smooth and bug‑free.
Henry
★★★☆☆
Good chat metrics, but exporting reports is clunky.
Lily
★★★★☆
Ticket SLA feature is helpful. Voice integration could be improved.
Jack
★★☆☆☆
Setup was confusing—too many options. Took support hours to get live.
Chloe
★★★★★
Real-time analytics helped us improve response speed by 40% in just weeks.
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