⭐ Customer Experience Reviews – Freshchat
Jessica M. (Retail)
★★★★★
Freshchat helped us reduce response time by 70%. Love the automation!
Ali K. (SaaS Startup)
★★★★☆
Works great overall. Some UI quirks but great for customer onboarding.
Stephanie T. (Healthcare)
★★★☆☆
Decent platform but the bot sometimes fails on complex queries.
Rajesh P. (E-commerce)
★★★★★
The WhatsApp integration is seamless. Customer satisfaction scores went up!
Maya D. (Travel Support)
★★★★☆
Good overall. Some latency when switching languages, but worth the price.
Liam H. (Education)
★★☆☆☆
Struggles with high volume chats. Customer support could be more proactive.
Daniel R. (B2B Agency)
★★★★★
Their contextual widget is amazing. Highly customizable for B2B workflows.
Olivia B. (Freelancer)
★★★☆☆
Looks good but the mobile app lacks a few key features.
Mohamed Z. (Finance)
★★★★☆
Appreciate the security features. Role-based access is a huge win.
Zoe C. (Startup)
★★★★★
Bots + agents combo = efficiency! Easy to manage FAQs and workflows.
Kevin T. (Enterprise)
★★☆☆☆
Outdated analytics UI. Hoping for improvements in 2025 updates.
Anjali V. (IT Services)
★★★★★
Agent dashboard is slick and intuitive. Love it!
Carlos M. (Automotive)
★★★☆☆
Integrates well with our CRM but needs more analytics depth.
Emily W. (Logistics)
★★★★☆
Solid product, responsive support team, onboarding could be smoother.
Nina S. (Non-profit)
★★★★★
Free tier is generous. Perfect for our small team.
George P. (Gaming)
★★★★☆
Freshchat + Freshdesk is a winning combo!
Isabella J. (E-learning)
★★★☆☆
Needs a little work on push notifications and agent handoff.
Felix R. (Hospitality)
★★★★★
Clean interface, multilingual support is top notch!
Yasmine A. (Telecom)
★★★☆☆
Some bugs when scaling conversations. Still works okay.
Mark E. (IT Consultant)
★★★★☆
Helped multiple clients deploy chatbots within hours. Reliable API.
Post navigation
Previous Post
Read Customer Experience Reviews of HubSpot (2025)