HubSpot Customer Reviews – 2025
Emily R. (Marketing Manager)
★★★★★
HubSpot’s campaigns tool streamlined our marketing flow. Exceptional UI and analytics!
David S. (SaaS Founder)
★★★★☆
Great CRM overall. Pricing gets steep if you’re scaling quickly.
Sophie L. (Freelancer)
★★★☆☆
Useful tools but onboarding was tricky and support slow sometimes.
Carlos M. (Agency Owner)
★★★★★
Seamless integration with email and social—helped us gain 30% more leads.
Aisha K. (E‑Commerce)
★★★★☆
Shopify integration is strong. Reporting dashboards could be more intuitive.
Brian W. (Consultant)
★★★★★
The deals pipeline feature is powerful—helps track client progress efficiently.
Nina P. (Non‑profit)
★★★★★
Free tier is very generous. Perfect for our small team’s donation campaigns.
Jonas T. (IT Manager)
★★☆☆☆
Frequent UI updates broke some workflows. Hope for better stability.
Maya D. (Startup CEO)
★★★★☆
Lead scoring feature is top‑notch. Wish chatbot was more flexible.
Luke G. (Sales Rep)
★★★★★
Sequences and templates save me hours every week. Love the mobile app!
Priya S. (HR Lead)
★★★☆☆
Recruitment features are okay but feel out of scope. Need more HR functions.
Ted H. (Growth Marketer)
★★★★☆
A/B testing works great. Wish we could queue more variants per test.
Lucia G. (Event Planner)
★★★★★
Automations saved me when sending attendee reminders. Very reliable.
Omar N. (Legal Services)
★★☆☆☆
Too much jargon in the interface. Slight learning curve for non-marketers.
Sara J. (Education)
★★★★☆
Prospect nurturing works well. Could use better course integrations.
Ethan L. (Finance)
★★★★★
Reliable CRM with excellent reporting significance for our audit cycles.
Diana V. (Retail)
★★★★☆
Inventory integration works, but dashboard could be cleaner.
Michael B. (Real Estate)
★★★☆☆
Useful CRM but Chat feature is buggy in IE11. Modern browsers are fine.
Priyanka R. (Healthtech)
★★★★★
Support team responded within an hour and resolved workflow issues quickly.
Ahmed Z. (Manufacturing)
★★★☆☆
Works moderately well. Would rather have more offline features.
Kate M. (Consultant)
★★★★★
Meeting link tracking is brilliant. My clients love it.
Victor T. (Logistics)
★☆☆☆☆
Terrible experience—sync issues cost us leads. Support was unhelpful.
Leah F. (Artist)
★★★★☆
Beautiful UI and pretty intuitive. Just wish templates were more playful.
Chris P. (Engineer)
★★★★★
APIs work great and helped us connect our internal tools hassle-free.
Anna S. (Startup)
★★★★☆
Effective onboarding flow. A bit slow during peak hours though.
Danielle K. (Healthcare)
★★★★★
HIPAA-compliant tools made client messaging secure and straightforward.
Owen J. (Freelance Writer)
★★★☆☆
Decent for client follow-up, but I wish there were native publishing integrations.
Zara N. (Hospitality)
★★★★☆
Generous free tools, easy chat. Email syncing could improve.
Leo F. (Media Agency)
★★★★★
Social listening metrics are excellent—our content strategy improved dramatically.
Megan H. (eLearning)
★★★★★
Course enrollment flows run smoothly with HubSpot forms and workflows!
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