LiveChat App – Real User Reviews
UpDown Desk (Australia)
★★★★★
LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided … has been exceptional.
Flooring 4 Less Online (USA)
★★★★★
Seamus was a huge help! … gave step‑by‑step instructions … Everything is working the way it should now!
Swyft (UK)
★★★★★
We’ve used this platform for over 16 months and can’t fault it. From a technical side it’s always stable and the support is second to none.
GG (Australia)
★★★★★
App is easy and convenient for customers to use … LiveChat customer support is prompt and friendly!
Norka Living (Canada)
★★★★★
Linking LiveChat to our Shopify store was very simple … Automations have raised our customer service levels.
SwitchBot EU (USA)
★★★★★
Very good app, it is good and easy to use, the customer support is very professional and timely, I recommend it to everyone!
anax (USA)
★★★★★
Fantastic customer service. Professional and friendly.
X NIHILO (Australia)
★★★★★
Enhanced Customer Engagement, Improved Conversion Rates, Valuable Insights, User‑Friendly Interface, Flexible and Customizable, Exceptional Customer Support.
MB Sentinel (USA)
★★★★★
Great app that just works. We saw a 25% increase in our sales with the automations/campaigns within LiveChat.
Priyanka (11‑50 emp.)
★★★★★
User‑friendly and effective for real‑time support … integrates well … analytics offer helpful insights. But can be pricey for smaller teams.
Shaunak (1001‑5000 emp.)
★☆☆☆☆
“Avoid This Company – Fraudulent Charges & Terrible Customer Service” – Billing after cancellation, refused refund.
Larry (201‑500 emp.)
★★★★★
Been using LiveChat ≈9 years… canned responses save time … mobile app lets me support on‑the‑go … invaluable for support & new‑customer onboarding.
Jazzmen (2‑10 emp.)
★★★★★
“Chitty chatty” – Great for chatting and connecting with people.
Willo (5001‑10000 emp.)
★★★★★
LiveChat is awesome … There’s nothing I can really disagree with or say is negative.
Jay (Self‑Employed)
★★★★☆
Great app! Instantly answering messages in real time… but app malfunctioned, alerts unreliable, support not very helpful.
Antony L. (Ecommerce Manager)
★★★★★
“Good chat focused app with lots of features” – Easy, integrates well, good customization, loaded with features. Cons: some features can’t be toggled off.
Capterra reviewer (Jan 20 2025)
★★★★★
Less expensive than competitors, very easy to use, great customer support.
SoftwareAdvice reviewer
★★★★☆
Flawless chat software, great report panel & support; free version appreciated. But occasional loops/connect issues & no doc sharing.
Trustpilot – Simone R.
★☆☆☆☆
“Terrible Experience – Waste of Money!” Awful UX; message delays/loss; support blames network. Avoid this trash app.
Trustpilot – Updated GB review
★☆☆☆☆
“Scammers, Greedy Company… removing features, doubling price without consent.” Migrated to Chatwoot at ¼ cost.
SoftwareSuggest reviewer
★★★★★
Intuitive, easy on mobile & desktop, daily chat summary helps track support efficiency. Support quality exceeds competitors.
Saufter.com – Nathan D.
★★★★★
“The chat transcripts … have been helpful for keeping track of previous interactions.”
Saufter.com – Shannon K.
★★★★★
“My favourite part is the canned responses or snippets.”
Saufter.com – Swati S.
★★★★★
“The file sharing feature has made it easy for customers to send screenshots or other relevant info.”
Saufter.com – Aleksandra
★★★★★
“Stats covers performance and makes monitoring staff easier.”
